April 13, 2012
That is how Customer Support is supposed to be : I host my photos with Smugmug and should say they probably have the best customer service. Generally they respond back to mails within less than an hour and have the overall issue addressed within few hours or maximum a day. This is irrespective of being a weekend or holiday as the support team is spread across the globe.
Recently noticed they had added a real time chat option – for support. I was skeptical, but went ahead and queried to get something taken care of. End of the chat realized the feature (setting my own License Agreement for selling digital downloads, hope they plan for it soon !) was not yet implemented. But the experience was exhilarating. It was kind of magical, the responses were so swift that it felt as if the other person was able read my mind. It was as if the person on other side was able to see and understand what I wanted, before I even sent the message. And just at that moment I realized that is exactly what was happening. Many times when we try to frame a query we go back and fourth, refining the query – reading it from other end – in real time gives such a advantage in responding appropriately and quickly. Such a small technical workaround to give that speedy experience.
Thanks Ty (Smugmug hero), you made my day. And Smugmug you just rock !!! Thanks again for all the work you folks do …
Weekly Photo – Mt Hood at Twilight
We stopped over at Jonsrud Viewpoint when returning from Mt Hood in the past. It was late in the evening and the sun was pretty much set for the past hour. Being winter with the biting cold and not much light, I was not able to enjoy or appreciate the view. I did make a mental note to return here someday. I was really inspired by Gary Randall’s Mt Hood Shots. It kindled my interests and gave me the last mile push, Thanks Gary ! If u enjoy Mt hood (or landscapes in general) u definitely should check this out. It was nice meeting him in person last week at the Gallery display. Prior to this I did not know that there were gallery displays across town during First Thursdays.
Anyway, for the weekend the forecast was sunny and we were supposed to have some pretty warm weather and we did. I was glad I pushed myself out early. It was magical to watch the river flow from one side, the fog blanket the valley from the other, as the sun was about to peek from behind the peak. The twilight colors lasted a few moments, but was well worth the drive. I present to you Mt Hood at twilight. Wish you a pleasant morning and a happy weekend ahead !
Mt. Hood Scenic Byway, Oregon, USA
October 6, 2008
‘Wow’, ‘Aah’, ‘Great’, ‘Wonderful’ …. [yeah all with caps !!] so goes the first impressions with Smugmug.
If ur not aware – Smugmug is a family run, self sustaining, non external funded, profitable, web2.0 photo sharing site.
I had known about Smugmug for quiet sometime, but paying for the account, had made me a bit skeptical where there were lot of free alternatives. As I was using Flickr (and am still & will !) was looking for other alternative to load / categorize and share photos. Zooomr was quiet promising a year back. But after its move to Japan(couldn’t agree more with RaohlPop) and no promises or updates on the horizon , lost hope on the same. Wishes for Zooomr to spring back. Only time will tell.
Last week, was pulled back again to Smugmug, by Don’s passion and commitment to online photography and video sharing [if you already have not , definitely check out the video from Vincent using Canon Mark II]. Decided to tryout their photo sharing site. Signed up for a trial account. The more I played around, the more tempting it became to use. You can use flickr / yahoo / picasaweb, based on what ur using currently, in the coupon/e-mail field & receive 50% off. Grab while it lasts.
Some of the prominent features I liked are [still trying out and finding treasures…]
- The first statement in their about page – ” Most Internet companies dream of selling to bigger ones, and getting rich. We don’t”. It says a lot.
- Amazing customer service support. I sent the first e-mail to real people, as the site suggests with a questions and got a reply in less than 10 mins. Later got a note from Markam, Director of BizDev for SmugMug. The query got resolved in the next one hour. It was amazing, considering that I was still having a trial account, and it was after hours, atleast for me – 6PM MST.
- Amazing flexibility of customization and co branding [only Power and Professional Accounts]
- Users don’t need to register to view photos / gallery [alongside with options for password protected private galleries]
- Option to set price and sell photos [only Professional Account]
- Open API , documentation and support [thru discussion forums, was able to find answers to most of my questions … ]
- Surprisingly, I found about their offer of free Pro account for anyone developing applications using Smugmug API. Its a win-win for both, nice move. Yes , I am working on something, would definitely write about is once it gets pretty good shape !
My Smugmug account is still under customization and would provide a link once the same is complete.
Link to my Smug Account / Portfolio – LikeTheOcean
Link to the Smug Application – SmugBadge